Privacy Policy

This Privacy Policy explains how Solterra Aqua Limited ("we", "us", "our") collects, uses and protects your personal data when you interact with our website and services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation 2016/679.

1. Who We Are

Data Controller:
Solterra Aqua Limited
Suite 10, Capital House, 61 Amhurst Road
London, E8 1LL, United Kingdom

Solterra Aqua Limited is registered in England and Wales. We are the data controller responsible for your personal information collected via this website and in connection with our services.

2. Information We Collect

Information you provide to us

• Name and email address (when you contact us or submit a form)
• Postal address or project location (when requesting a survey or quote)
• Details about your pool or construction project
• Any other information you voluntarily provide in correspondence

Information we collect automatically

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages visited, time on site, and referring website
• Cookie identifiers (see Section 10)

3. How We Collect Your Data

• Direct contact via email or our website contact form
• Automatic collection by our web server and analytics tools when you visit our website
• Cookies and similar tracking technologies (subject to your consent)
• In the course of providing services or performing a contract with you

4. Legal Basis for Processing

• Contract performance (Art. 6(1)(b)): to fulfil or prepare to fulfil a contract with you.
• Legitimate interests (Art. 6(1)(f)): to respond to enquiries and improve our services, where our interests are not overridden by your rights.
• Consent (Art. 6(1)(a)): for optional marketing communications and non-essential cookies.
• Legal obligation (Art. 6(1)(c)): where required by law.

5. How We Use Your Information

• To respond to your enquiries and provide the services you request
• To prepare and send quotations and project proposals
• To manage contracts and invoicing
• To communicate with you about your project
• To improve our website and service offering
• To send marketing communications where you have consented
• To comply with legal and regulatory obligations

6. Data Sharing and Disclosure

We do not sell, rent or trade your personal data. We may share it with: subcontractors and project partners within the EEA or in countries with an adequacy decision; IT and cloud service providers under data processing agreements; professional advisers subject to confidentiality; law enforcement where required by law.

7. International Data Transfers

Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards including adequacy decisions, Standard Contractual Clauses (SCCs) or other lawful mechanisms. We do not transfer personal data to Russia, Belarus or Ukraine.

8. Data Retention

• Enquiry data: up to 2 years from last contact
• Contract and project data: 7 years from project completion
• Financial records: 6 years (Companies Act 2006)
• Marketing consent records: until consent is withdrawn plus 1 year
• Website analytics data: up to 26 months

9. Your Rights

Under UK GDPR you have the right to: access, rectification, erasure, restriction of processing, data portability, and to object. To exercise any right, contact us as per Section 14. You may also complain to the Information Commissioner's Office (ICO): ico.org.uk.

10. Cookies

We use cookies and similar technologies. For full details, please read our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from children. If you believe we have done so inadvertently, please contact us immediately.

12. Security

We implement appropriate technical and organisational measures including encrypted communications (HTTPS), access controls and staff awareness. However, no internet transmission is entirely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. This policy should be read alongside our Cookie Policy and Terms & Conditions.

14. How to Contact Us

Solterra Aqua Limited
Suite 10, Capital House, 61 Amhurst Road, London, E8 1LL, UK
Hours: Mon-Fri 09:00-18:00 | Sat 10:00-17:00 (UK time)